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Book your tickets

How many tickets?

You may not have more than 9 passengers in total

You may not have more than 9 railcards

Refunds for tickets purchased online from Gatwick Express

If your ticket was purchased from, you will need to apply within 28 days of the expiry of the ticket’s validity in order to be eligible for a refund.

For further details please read our Frequently Asked Questions.

Please note that if your tickets have been posted to you or you have already collected them, owing to a technical problem we will need to contact you for your credit/debit card details.

Please print the form below, complete and send to the address shown on the form remembering to include your tickets and relevant travel documentation.

pdf icon Download refund form (135kb)

Please remember:

  • If you purchased your tickets at a station, it is usually quicker to return your ticket there for a refund
  • If you purchased your tickets from another Train Operator, sales office or website, you should return your refund application to them for processing to avoid unnecessary delays
  • If you booked your ticket using the guest checkout (without signing in) it is very important that you provide your email address and booking reference

Refunding tickets from your old account

If you are applying for a refund on tickets puchased using your old account you will need to apply within 28 days of the ticket validity.

Please print the form below, complete and send to the address shown on the form remembering to include your relevant travel documentation, including any tickets and a copy of your booking confirmation email.

pdf icon Download refund form (135kb)


Paper ticket 

Anyone with valid active eVouchers on your account will transfer over to the new account from 24 November, with extended validity.

Delay Repay

Any customers claiming for Delay Repay will have compensation provided in the form of National Rail Vouchers that can be used to purchase tickets or exchanged for cash at any Southern or Gatwick Express ticket office. Where we do not have a postal address for you, our team will contact you when you make a claim.